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Reviews 1.8.

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Really good

I was surprised how good the service was after reading all the poor reviews. I found the prices great and the delivery was prompt. I will definitely be using it again.

Date of experience : January 27, 2024

Don't order from this company

As a rule I order one item from a company the first time in order to establish their credibility before making another purchase. I order Billy Bunter at Greyfriars a few months and paid full shipping. I never received it. Either they are a fraud or the book was sent aboard a freight ship and was sunk by a U boat. Don't order from these people they are fraudulent in my viewl

Date of experience : November 15, 2023

Fraudulent payment taken from my…

Fraudulent payment taken from my account with the reference being abebooks. I have no idea who stole my details but the transaction was made without my knowledge or permission and when I tried to contact this company there are no contact details online! Luckily my bank will refund me, but very worried that someone has managed to do this, and there was no way to contact this company to try to stop the sale.

Date of experience : November 29, 2023

You use the same pitch to sell authors…

You use the same pitch to sell authors books...to buy leather binding upgrade. Please remove your ad online promoting my book: God's Divine Teachings: God the Creator - Eternal Purpose for Creation - Origin of Evil Dorothy Angkahan. I saw the same pitch used on another author with mine. I find your approach to sell your products offensive. Dorothy Angkahan

Date of experience : August 25, 2023

SHOP SOMEWHERE ELSE!

This company has one of the worst customer service I’ve ever seen. I emailed them because they sent me a book written in some other language than what I ordered. They didn’t even bother to respond & I couldn’t find a phone number for them. They don’t seem to care at all if they make a mistake & from reading other reviews I see I’m not the only one they’ve made mistakes on an order with. As far as I’m concerned, this company has no decency or ethics & has no clue what they’re doing. I will never order from this company again & strongly encourage everyone to shop elsewhere.

Date of experience : October 30, 2023

scam artists

I purchased a book from greatbookpricesUK through Abebooks expecting the item to be posted from the UK! However, this was not the case one frustrating month of waiting later (so clearly not posted within the UK then!) the item arrived. The item that arrived wasn't what I purchased or what was advertised to be for sale. After initiating a return to get a refund `I`m now expected to pay the return postage on the item in order to get a refund. The name is completely misleading with the "UK" included i have contacted both gbpUK and Abebooks to rectify this situation both have been as useful as a chocolate kettle and I won't be purchasing anything more from either again.

Date of experience : December 06, 2023

One book never received; no refund; big hassle

I ordered two books but only received one. The books were from the same seller. The email from the seller indicated the two books were being shipped together and I was provided one tracking number. When only one book arrived, I asked for a refund for the other book. I was told to contact the seller through the request a refund button. I did but received no response from the seller. Then I contacted AbeBooks Customer Service (which is hard to find by the way---purposely [?]). They said they would take it up with seller and get back to me in two days. They never got back to me either. So I sent another communication to the seller and to AbeBooks Customer Service. And round and round we go. Still no refund for a book never received. Must be nice to take money for books and then never send them. What a business model. People do not want hassles in their life, and AbeBooks is nothing but a hassle in my life right now. If I want used books in the future, I'll be looking elsewhere.

Date of experience : January 08, 2024

ABEBOOKS THIEVES

Never buy from Abebooks. Not reputable company. Detest returns/refunds so need to threaten credit card fraud to get attention. Often claim book wasn't bought on Abebooks ( with Abebooks order #) and even claim they're not Abebooks but Ergode books. Many Abebooks sellers list very pricey signed editions offer no provenance and upon request ignore all inquiries. If you're a dishonest broker (ie Campbell Books, Gold Books) you'll do well there; but if you're an honest buyer, you'll regret it.

Date of experience : April 13, 2023

Absolute trash

Absolute trash. Mis-labelled a water damaged book as 'very good' and charged me £50 for it. When challenged, their idea of customer service is to send multiple automated messages asking me for the same information over and over again. It has been weeks and my query is STILL not resolved. Did you not notice you have 1.6 stars? No you don't even care. You only care about the bottom line. And soon you will be bankrupt due to your short-sighted policy. You are yet another unethical, immoral, inhuman, faceless corporation. Welcome to the dystopia.

Date of experience : July 22, 2023

This company is clueless

This company has no clue what they are doing. Maybe the shipping issues that occur would have made sense 20 years ago, but we live in a world of Amazon-level efficient shipping; they shouldn't be losing multiple orders from multiple sellers and then not communicating with their customers that their orders were lost. Never buy from this company.

Date of experience : September 27, 2023

Ordered 2 books -- Received 1 -- Had to complain

So, should I order one book at a time from each bookseller? I have ordered two books at the same time from booksXpress and GreatBookPrices using the Abe Books website and received only one of the two books I ordered in a shipment. I had to spend time writing emails to get the second book.

Date of experience : December 27, 2023

Abe books is horrible

Abe books is a scam. They take no responsibility for their sales and there is no way to contact them to resolve disputes. I have spoken directly with a seller who made a mistake, and was willing to fix the issue, but was not able to because the sale was made through Abe Books. Now I just use their website to find books I want and contact the seller directly. Abe books is horrible.

Date of experience : November 02, 2023

I purchased a new copy of a book, the book that arrived was clearly damaged and used prior to being sent out. After attempting to work with the seller to replace the item—they would not, initiated a return refund due to seller misinformation. I am expected to pay for shipping back for an item that the seller misrepresented. I would expect way more from an Amazon Owned website.

DO NOT TRUST

1. No shipping info until AFTER you buy. Shipping estimate is 3 wks. 2. Followed site cancellation instructions on AbeBooks site within seconds of ordering, after AbeBooks confirmation but before vendor (seller listed on AbeBooks) confirmation, but there is no "CANCEL ORDER" option, as claimed on AbeBooks site. 3. Tried to contact vendor (seller) directly, but there is zero information about this company anywhere online, apparently this is a "shell" company that has no presence independent of AbeBooks. Waiting for response.

Date of experience : July 10, 2023

Abe books had very poor feedbacks on…

Abe books had very poor feedbacks on tracking of books from UK to outside the seller sent the order but due to coincidence checked and says arrived but it never did as usual postal NL is very bad. But abe books not taking their responsiblity. They stole my money the seller and they facilitated it. Its no use requesting refund. Damn you all.

Date of experience : June 19, 2023

IT IS A SCAM!!!

IT IS A SCAM!!! I bought a book in 2019, which hasn't still arrived! I was told it was lost in transit and that I would be refunded but no refund was ever made! Details of the order are as below: Title: Developing Information Systems Author: James Cadle, Tahir Ahmed, Julian Cox, Lynda Girvan Book ID: FN4504 Price: 13.08 Shipping: 4 Description: Brand New , 5-8 days shipping with Trackign no. , worldwide shipping. Order Date: 16 August 2019 Sales Order Number: 611796718 Purchase Order Number: 540419097

Date of experience : August 16, 2022

AbeBooks Is A Platform For Book-Sellers

I hope everyone reading reviews for AbeBooks understands that they're a platform on which many sellers sell their books. I ordered a Precalculus book sold by BooXX in Stock. The terms of the sale gave them many days to ship, but within a very few days the book arrived. It was in like-new condition. 100% satisfied!

I have no idea why Amazon bothered to purchase Abebooks, other than an ego trip. It was always awful, their "customer service" phone line directs you back to the worthless website, they allow fraud, etc. When you have a problem, they say that they are only a "portal", and take no responsibility for a transaction going south. They allowed some scummy outfit in Austin to rip me off for $75 when they sent me a moldy book, not even of the same subject matter much less the right title, so that they could show that it was "shipped". Abysmal company, owned by oligarchs. AVOID.

Date of experience : May 15, 2023

Full of scammers…

I've tried to buy out of print books twice from AbeBooks. Both times the books were the lowest priced one available amongst the current listing, and both times the sellers cancelled the order. The first time was almost immediately. The second time the seller strung it out and claimed the item was shipped, but couldn't provide tracking info. After a few days they cancelled the order claiming the item was damaged in shipment and returned to sender. I've never seen a shipping company do that. They will always attempt delivery and make the customer refuse. Take your business elsewhere. AbeBooks has too many scammers by refusing to allow buyers to leave feedback.

Date of experience : February 21, 2023

GOLDBOOKSon ABEBOOKS.com non refund

Ordered book never arrived, no proof of posting supplied, 2 months later when chased sent a US version not the UK version ordered. Incorrect book returned but 5 months later still no refund. sales order number 720794802.

Date of experience : February 02, 2023

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Reviews 2.0.

Most relevant

Actually very good, I'm impressed!

I bought a book through Abe books before reading the reviews and was then rather worried at the negativity. The book was only £2.99 including postage so I wasn't really worried if I lost my money however the correct book arrived a few days later in immaculate condition! I will definitely use again.

Date of experience : 14 February 2024

I'm not surprised this outfit gets such a poor rating. One star is overgenerous. Order has not arrived. No response to 2 enquiries. If you go to the website you will find yourself going round in circles with no way of speaking to any one who can help. I've resigned myself to losing my money and like so many others my advice is to avoid Abe books entirely.

Date of experience : 23 January 2024

First time user of Abe Books.

First time user of Abe Books. There was a good number of suppliers for the book I was after so I deliberately used 'condition' of the book to select one. It was listed as 'very good' condition but in fact I'd say it was (at best) probably 'fair' condition, as it had lots of crease lines on both covers and the spine. So, be wary of the condition element of the listings. I've given the site 3 stars since the book arrived quickly and the price was good......but I'd have happily paid a bit more for a genuinely 'very good' condition one. I'd recommend caution using Abe Books.

Date of experience : 16 February 2024

misleading, appalling customer service

Ordered a book and deliberately chose a seller approximately 50 miles from my home because I wanted to ensure delivery before I travelled abroad to visit my son, who the book was for. Book was eventually dispatched from the USA and arrived after I had gone abroad. Contacted customer services for a refund, who reply stating that they are looking into it and then disappear. Followed up multiple times and get the same response- it’s like they’ve never seen my previous requests. Dreadful service - avoid

Date of experience : 18 December 2023

Total scam, not get my book yet and I am weirdly only being refunded 2£ so strange just avoid very stressfull and annoying.

Date of experience : 17 February 2024

Almost always delighted

I have bought dozens of books through Abebooks. Almost always delighted. Abe don't actually sell the books, they just allow you to find what you want in a second hand shop somewhere in the country. So it's not surprising that occasionally the condition is not quite as described. But I still think it's a great service and my first choice for older books.

Mis-sold and rubbish returns

I’ve bought two books, both described as “very good condition”, but both in very poor condition - ripped pages, scribbles on pages etc. The returns process is rubbish - for a seller of this scale they should have a centralised returns process in place. Instead it relies on the poor buyer having to pay for the return (in my case due to seller fault) and log all the details in their website. I have zero confidence that I’m ever to going to get my refund. Wish I’d looked at these other reviews before purchasing. Never had issues like this with any other second hand bookseller

Date of experience : 10 February 2024

1. Order not received since placing on 8/1/24. It is now Thurs Feb 1st. 2. Tried to track via my account but guess what ; they have deleted my account. 3. Absolutely no way of contacting anybody about this. They only have social media for contact. I do not subscribe to any social media. 4. My experience todate leads me to believe they are a fraudulent outfit. PAY MORE AND GET YOUR BOOKS FROM A PROPER BOOKSELLER.

Date of experience : 01 February 2024

Never again

Ordered 5 books from different sellers on 17th December 2023. Received all except from a seller called Far Corners. Tracking details were given but say awaiting collection. Seller isn't interested, repeatedly stating "It should arrive shortly" but not giving any further tracking details. Even with the 30day refund policy, the website will not let me claim a refund. Beware of buying any books from Far Corner Europe - Companies House shows one Director based in the US. This is a dodgy company and AbeBooks have next to zero customer service. Never again.

Date of experience : 25 January 2024

Overall bad experience

I've had a couple of good experiences, items have arrived and in good condition. The reason I'm rating it so low is because the vast majority of my orders have not arrived, been cancelled or arrived not as described/damaged and late. Overall not a good experience, prices aren't fair for quite a few of their products, expensive shipping and you never know what's going to arrive, it at all.

Date of experience : 29 January 2024

NEVER NEVER NEVER use this absolutely…

NEVER NEVER NEVER use this absolutely terrible retailer. They suck you in by offering a slightly cheaper price then the poor service begins. I just received an email saying they had refunded my order from TWO weeks ago. No apology, just can't process the order. They don't make it clear until you have checked out that your order can take up to a month. I am assuming they don't keep the books in stock just act as middle men. PLEASE! Do yourself a favour, pay £1 more and get a decent service.

Date of experience : 09 January 2024

This was my first order from Abe Books…

This was my first order from Abe Books for a while and it was good. A hardback book in excellent condition including delivery was £2.97! Compared to some booksellers the prices are brilliant. Thank you My order number was 713905337

Date of experience : 27 January 2024

Excellent service

Always had excellent service over many orders that I have placed. Most recent order was for a 30 year old book, came well packed, quickly and in excellent condition

Date of experience : 24 January 2024

If I could score 0 I would!

If I could score 0 I would. Terrible service - DO NOT USE. Never received the book I ordered and have messaged Abe Books directly for an explanation for no answer and they are refusing to give me a refund for the book. Do not purchase from them as you won’t get your book and you definitely won’t get your money back.

Date of experience : 16 January 2024

Pieuler Store, Suffolk, United Kingdom.

I've never had a problem In the past, but this time I ordered a book from Pieuler Store, Suffolk, United Kingdom (through Abe). Wrong tracking number sent. 2nd tracking number was for a USA despatch (Pieuler are a UK company). Replacement book sent (apparently), but to date nothing has arrived. Over 3 weeks since my order was placed. Appalling service. Refund requested.

Date of experience : 01 January 2024

Never got the books

I ordered two books on October 18th, 2023 and spent 67 pounds. I never got an active tracking number. I never got the books and now its January 29th, 2024.

Awful! The book that has arrived that said "fair" condition is absolutely falling apart and should not be given to anyone for free, let alone be paid for. It is in a shocking condition. Sold by London Bridge books. I'm trying to contact Abe books because my account says it can't find my order history but there are no contact details anywhere. Plus presumably il have to pay for return postage anyway when this book is in an appalling condition ie. A faulty purchase . Literally fallen apart in my hand- if only I could upload photos

Date of experience : 15 December 2023

Pieuler books

Pieuler books As previous review ordered a book on 2 December for Christmas delivery I was never given a tracking reference and have no proof of delivery No book delivered although seller says they sent it Now awaiting refund but no sign of that after over a week I have never had trouble with delivery from Abe Books but will not be using them again. This is such poor service

Date of experience : 03 January 2024

Book never delivered trying to track…

Book never delivered trying to track was a nightmare said was delivered Glendale Heights, Illinois. Complete joke. Waste of time might as well go directly to the book sellers.

Waist of time

Waist of time 2 times ordered and 2 times the sellers have cancelled the order.

Date of experience : 12 February 2024

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Reviews 1.8.

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Ordered unabridged Oxford Dictionary 2…

Ordered unabridged Oxford Dictionary 2 volumes. The print is so tiny you cannot read even with the magnifying glass. After emailing me to return the books to specific address and that they would refund cost of the books and return mailing cost, once books were received. I asked them to provide the return label now for me to return the books. They provided a return label. However, the clerk at the mail center said the label provided was for a 2 pound package and the 2 volume dictionary weighed 21 pounds. Not sufficient. I emailed the Abebooks vendor about the insufficient return label. I have not received a response. Customer service lacking at this point.

Date of experience : 12 February 2024

I caught this site advertising on…

I caught this site advertising on Amazon my pirated books. My previous published books that are not available for 5 years because the publisher went out of business and were never available as Ebooks or pdfs are being advertised by Abe Books. I requested that Amazon take all previous Ads off because they are no longer available and I own all rights to them. I published a new edition then all of a sudden these old ones popped up without permissions.

Date of experience : 15 February 2024

Excellent seller experience

Over the past nine years I have ordered at least a dozen books from AbeBooks, from several different sellers. My recent book order was from Vintage Volumes PA. It was a large hardback with a dust cover. The book was packed very carefully, and as a bonus it arrived two weeks before the projected delivery date. I am very happy in general with AbeBooks, but I am impressed with this seller!

Horrible experience

Horrible experience! Was charged $39.56 for a brand new book from Library Mercantile but received a USED book from Goodwill. Ironically, they left original invoice on book that said used book was $13.50 with $3.99 shipping. Talk about a bait and switch tactic! They decided to offer a refund of $11 if I wanted to keep the book which was still grossly overcharging me. I returned item and found out they would not return my shipping cost even when it was their error. Took weeks of going back and forth for a partial resolution. NEVER AGAIN!

Date of experience : 10 February 2024

Abebooks is Worthless

I ordered a book from seller HPB-Ruby and it was described as "very good"; however, the book had handwritten notes and underlining throughout. I initiated a refund and found I had to return the book at my expense. Also, Abebooks said that the refund of shipping fees is at the discretion of the seller and that Abebooks would not refund the shipping fees. I will never use abebooks again nor will I buy from HPB again. I use Ebay, Amazon, or other online book sellers.

Date of experience : 05 February 2024

Do NOT buy from AbeBooks

Do NOT buy from AbeBooks. The shipper was ThriftBooks-Dallas. I was sent the wrong book and have requested a prepaid shipping label multiple times from both AbeBooks and ThriftBooks. Since this was not my error you would think that they would gladly oblige and make it right. Nope! They will not pay for return shipping even when it is THEIR ERROR!! And to top it off, I still haven’t received the book I ordered!! I will never order from them again. Skip the hassle. Don’t buy from AbeBooks or ThriftBooks. Worst service ever.

Date of experience : 01 February 2024

Book not in condition described

Book was described with having no writing but there was child's marker scribbling all over book. Abe offered a refund on the book through the seller IF I paid return shipping. The book cost $4 with $6 shipping to recieve. So basically I could pay ANOTHER $6 in shipping to return the book and receive a $4 refund. Not really worth it. It's unfortunate that Abe doesn't make it so that I can have confidence in my purchase and I'll be sticking with Amazon next time simply because they have better return policies.

Date of experience : 30 January 2024

Book not in condition listed on website

Using used book conditions as listed on Half Price Books website (hpb.com), the book received was in good condition NOT very good as listed on AbeBooks.com. AbeBooks requires the customer to pay return shipping despite the error on the part of the seller. If you shop AbeBooks, be prepared to pay for mistakes on the part of the seller and AbeBooks.

Date of experience : 29 January 2024

Bad delivery and customer service

I've used this company several times and it was ok. Now, I ordered 2 books in December and they were never delivered. Their phone number doesn't go through. I've messaged them multiple times and my messages go unanswered. I'm out $35 which isn't a lot, but it's the principle of the thing. I won't order from them again!

Date of experience : 19 December 2023

Ordered a couple of books off this…

Ordered a couple of books off this website from Irish Bookseller and Second Sale. Both much better than advertised, arrived pretty fast despite other experiences taking months (domestically). Definitely buying again.

Date of experience : 10 January 2024

Will never order here again.

I ordered 4 books in early December and they were supposed to arrive in time for Christmas. Christmas came and went and at least another week with no sign of the books. I contacted the Abebooks seller (SecondSale) and the third party shipping company several times and got a vague answer from the shippers and no answer from SecondSale. With no further explanation, my order was canceled. I will not make the mistake of shopping AbeBooks again.

Date of experience : 08 December 2023

they are the worst. just a scam to get your money.

I ordered a calendar before Christmas, they verified that my credit card was good, processed it and it is January 20 and I still don't have the calendar I order. No one to talk to, no one to return your call, take your call. DONT USE THIS COMPANY, they are the WORST.

Date of experience : 19 January 2024

Buyer beware!!!!!! No books and no refund!!

Ordered a book on the 12th October 2023, and being in Australia paid heavily for shipping (plus conversion from USD to AUD made it even more expensive!!). The tracking number listed recorded the book was shipped, but no further check points registered. It is now 4th January 2024 and there's still no book or further tracking provided. Have sent multiple messages and requested a refund several times but my messages are being totally ignored. So now I am out of pocket and have no book. My money has simply gone into their ever increasing bank account without the promised merchandise sent in return. That is called FRAUD!

Date of experience : 04 January 2024

There’s no reason to use this site

The biggest problem with Abebooks is that it doesn’t offer anything worthwhile or novel for book buyers or collectors. You can find a better selection of books on other sites like Biblio or even eBay. Even the prices are the same or even higher compared to other sites. Also this site is just inconvenient for book lovers located in North America. Most sellers are based in the UK and other parts of Europe. As a consequence, most books are significantly more expensive just from the exorbitant shipping fees alone. This distance also forces you to wait for a while for your order to arrive and increases the chances your book will get lost en route. This version of Abebooks is geared towards those living in North America or outside Europe but it doesn’t really change anything nor does it attempt to rectify the problems detailed earlier. I’m an avid buyer of rarer books but I have only used Abebooks once and it wasn’t worth it as seller was in another website anyway as I discovered later so I now have a account to a site I’ll likely never use again.

Date of experience : 31 October 2023

Never had a problem buying on Abe

Never had a problem buying on Abe. People that have left a 1 star have done so because they are not happy with a seller they have bought off, it's not a problem with Abebooks as such. The low rating on here is a false representation of this company. Its the same as giving a bad review for Ebay when a seller on there has failed in providing a good service.

Date of experience : 15 January 2024

Bought a box set of Locke and Key and they gave me a reduced price as the slipcase was slightly torn. Should have given me a full refund as each volume as when opened all the pages fell out. Not just a few pages. All of them. Unfortunately was a Christmas gift for someone so didn't realise the problem till a month later. Emailed the company asking for refund and they've just ignored it. As I'm in the UK and they are US based it's hassle to send back. For something that's supposed to be like new when it's clearly used and in awful condition. Wouldn't use them again. Avoid.

Date of experience : 03 November 2023

This company did not deliver what I…

This company did not deliver what I ordered. They first refunded my order by refunding to my credit card, then within a week they cancelled my refund by "dispute" the refund. As a result, they took my money without delivering the merchandise.

Date of experience : 15 November 2023

Never received my order

Never received my order. No reply from seller. No support from AbeBooks. I spoke with MasterCard to find out if I have a recourse and the support employee told me that the website is probably fraud. Steer clear.

Date of experience : 08 November 2023

Might change this review if they refund

I have made 2 purchaces there. The first one I made as a test and bought 1 book. Then everything was fine, however the second time I purchaced multiple books that never arrived. I asked for tracking information and they provided it, however for some reason, the package was sent back to them before it reached it's destination. When I asked for refund they said they will refund once they get the package. Based on the tracking info, the package has reached them on September, yet they still claim they haven't got it. Over 40 euros spent on nothing.

Date of experience : 20 September 2023

Quiet surprised

Hi, I'm quite surprised by the low ratings. Never expected this to happen. In the few past years I ordered several books at pretty low prices and at low shipping costs. All with the quality as described. So I will definitely continue ordering with Abebooks.

Date of experience : 01 January 2024

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COMMENTS

  1. AbeBooks Reviews

    AbeBooks is rated 2.5 based on 107. AbeBooks has collected 107 reviews with an average score of 2.46. There are 38 customers that AbeBooks, rating them as bad.

  2. AbeBooks Reviews

    Abe books is horrible. Abe books is a scam. They take no responsibility for their sales and there is no way to contact them to resolve disputes. I have spoken directly with a seller who made a mistake, and was willing to fix the issue, but was not able to because the sale was made through Abe Books.

  3. AbeBooks Review: Consistently Low Prices On Used Textbooks

    AbeBooks features consistently low prices on used textbooks, but buying isn’t always the right choice. Do your homework (before class starts), and make the best choice for your needs and your wallet.

  4. Read Customer Service Reviews of www.abebooks.co.uk

    AbeBooks Reviews. 740 • Poor. 2.0. www.abebooks.co.uk. Visit this website. : RC. R Cliffe. 5 reviews. GB. 3 days ago. Mis-sold and rubbish returns. I’ve bought two books, both described as “very good condition”, but both in very poor condition - ripped pages, scribbles on pages etc.

  5. AbeBooks Reviews

    3 reviews. US. 2 days ago. Bad delivery and customer service. I've used this company several times and it was ok. Now, I ordered 2 books in December and they were never delivered. Their phone number doesn't go through. I've messaged them multiple times and my messages go unanswered.