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Customer service as a strategy (PDF)

Customer service as a strategy in full in PDF format taken from edition 13 of Business Case Studies.

This case study examines how a strategy focused on customer service can contribute to longterm business development.

Read the case study online here

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Delivery of Downloads

Returns policy, related case studies, using call centres to deliver customer solutions (pdf), an integrated approach to customer service (pdf), developing a customer focused sales strategy (pdf), the importance of customer service (pdf), delivering a superior customer experience (pdf), developing competitive advantage through customer service (pdf), client servicing in a customer-focused organisation (pdf), using customer service to position a business (mp3), delivering a superior customer experience (mp3), making life easier (pdf).

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VIDEO

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    The OGP, NSSO and OPW case studies demonstrate how customer service improvements can enhance the experience of the internal as well as external customers. In

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  13. Customer service as a strategy (PDF)

    Customer service as a strategy in full in PDF format taken from edition 13 of Business Case Studies. This case study examines how a strategy focused on

  14. The-Times-100-Business-Case-Studies.pdf

    High quality customer service will encourage customers to become regular or